We have a 20 year history of serving a wide range of customers and offer a complete end-to-end system with work-order entry, scheduling, invoicing, A/R, A/P, Payroll and Financial reporting.
RSA believes that software should :
Dispatch |
Dispatch & Back Office |
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Dispatch |
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Drag and Drop Scheduler | ||
Quickly add new calls and hold in Assignment Pool | ||
Unassigned/to be scheduled calls always never disappear | ||
Holidays and employee time off appear on schedule | ||
Documents and photos can be attached to add jobs | ||
Pre-defined service call templates | ||
Service Call Geo-location | ||
Multiple call types (Service,Installation,Warranty,etc) | ||
Dispatch calls when entered or in advance via SMSHQ (**) | ||
Send Technicians notifications via SMSHQ (**) | ||
Back Office |
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Work Order Completion | ||
Generate service invoice and email to Customer | Seperate pricing structure for Residential, Commercial calls (*) | |
Quotes/Sales Orders | ||
Invoicing | ||
Accounts Receivable | ||
Accounts Payable | ||
General Ledger | ||
Monthly (includes 1 user) - If you already subscribe to RSA accounting |
$ 99 $ 69 |
$ 149 |
Additional Users | $ 39/month | $ 49/month |
Mobile Field Service |
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Receive notifications via SMSHQ (**) | ||
Mobile Access (*) | ||
View Open, Today and Future Service Calls (*) | ||
Send customer Email prior to arrival with photo/message (*) | View Call Location and Directions via Google Maps (*) | View Previous Service Call History (*) | Time tracking for Travel, Breaks and Work (*) | Technician completes Work Order in the field (*) |
Capture customer signature and email Work Order (*) | ||
Seperate parts catalog for field service (*) | ||
Control parts inventory by service vehicle (*) | ||
Collect Payments in the Field (*) (***) | Monthly (per Technician) | $ 39 | $ 49 |
(*) requires a smartphone/tablet with SIM card and a 7" screen (recommended). (**) requires a SMSHQ subscription. (***) requires a payment processor with a Hosted Payment page. |
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SMSHQ telephone number and 500 messages (0.02 per additional) | $ 29/month | $ 29/month |