We have a 20 year history of serving a wide range of customers and offer a complete end-to-end system with work-order entry, scheduling, invoicing, A/R, A/P, Payroll and Financial reporting.
RSA believes that software should :
|Drag and Drop Scheduler|
|Quickly add new calls and hold in Assignment Pool|
|Unassigned/to be scheduled calls always never disappear|
|Holidays and employee time off appear on schedule|
|Documents and photos can be attached to add jobs|
|Pre-defined service call templates|
|Service Call Geo-location|
|Multiple call types (Service,Installation,Warranty,etc)|
|Dispatch calls when entered or in advance via SMSHQ (**)|
|Send Technicians notifications via SMSHQ (**)|
|Work Order Completion|
|Generate service invoice and email to Customer||Seperate pricing structure for Residential, Commercial calls (*)|
|Monthly (includes 1 user)
- If you already subscribe to RSA accounting
|Additional Users||$ 39/month||$ 49/month|
Mobile Field Service
|Receive notifications via SMSHQ (**)|
|Mobile Access (*)|
|View Open, Today and Future Service Calls (*)|
|Send customer Email prior to arrival with photo/message (*)||View Call Location and Directions via Google Maps (*)||View Previous Service Call History (*)||Time tracking for Travel, Breaks and Work (*)||Technician completes Work Order in the field (*)|
|Capture customer signature and email Work Order (*)|
|Seperate parts catalog for field service (*)|
|Control parts inventory by service vehicle (*)|
|Collect Payments in the Field (*) (***)||Monthly (per Technician)||$ 39||$ 49|
|(*) requires a smartphone/tablet with SIM card and a 7" screen (recommended).
(**) requires a SMSHQ subscription.
(***) requires a payment processor with a Hosted Payment page.
|SMSHQ telephone number and 500 messages (0.02 per additional)||$ 29/month||$ 29/month|